AREF ADHAM KISRA HADDAD

Commercial & Key Account Leader | FMCG & Retail

Dubai, United Arab Emirates

Profile summary

Strategic Commercial and Retail Integration Manager with 13 years shaping FMCG and retail outcomes across the GCC. Known for driving retail expansion, P&L management, and strategic partnerships. Committed to delivering commercial performance and retail format development across the network.

Career highlights

Commercial performance and retail formats: Directs commercial performance across 120 service stations while steering retail formats and integration initiatives, aligning sales, finance, marketing, and operations.

Retail expansion and site acquisition: Shaped the retail expansion strategy, steering capital allocation and site acquisition across the UAE market while evaluating commercial opportunities.

Network coverage and partnerships: Expanded network coverage across 100 locations through aggregator partnerships and built relationships with delivery platforms such as Talabat and Instashop.

Standardized retail format rollout: Rolled out standardized retail formats across 45 locations and supported the integration of digital convenience and delivery solutions across the network.

Key skills

TechnicalPartnership Development (Aggregator & Digital Channels)
ProfessionalCommercial Strategy & Revenue Growth Management Negotiation Retail Operations & Network Expansion Category Management & Assortment Optimization P&L Ownership & Financial Performance Analysis Trade Marketing & Promotional Effectiveness Pricing Strategy & Revenue Partnership Development Project Management & Site Development Execution Customer Experience & Retail Format Development KPI Dashboards and Performance Reporting Commercial Analytics and Sales Tracking Systems Retail Operations Systems and Reporting Tools Business Intelligence and Data Interpretation Tools Key Account Management & Negotiation Pricing Strategy & Revenue Optimization P&L Management Stakeholder Management Key Account Management

Professional experience

Commercial & Retail Integration Manager - Format DevelopmentJan 2021 - Present
ADNOC DistributionUAE & KSA

Directs commercial performance across the network, steering retail formats and integration initiatives while aligning sales, finance, marketing, and operations.

  • Introduced pricing frameworks aligned with market dynamics and business objectives.
  • Led rollout of standardized retail formats across 45+ locations.
  • Supported integration of digital convenience and delivery solutions across the network.
  • Developed category strategies to enhance profitability and basket value.
Retail Expansion Manager | Convenience & PartnershipsJan 2020 - Jan 2021
ADNOC DistributionUAE

Shaped the retail expansion strategy, steering capital allocation and site acquisition across the UAE market. Evaluated commercial opportunities and controlled investment portfolios to deliver new service stations and refurbishment projects.

  • Built partnerships with delivery platforms such as Talabat and Instashop.
  • Expanded network coverage across 100 locations through aggregator partnerships.
  • Negotiated with landlords and stakeholders to secure retail locations.
Category & Key Account Manager | Convenience & FMCGJan 2018 - Jan 2020
ADNOC DistributionUAE

Reported to commercial leadership, overseeing an 80 million dollar P&L across convenience and impulse categories. Defined pricing and promotional strategies while planning product assortment across retail channels.

  • Optimized trade spends and monitored promotional effectiveness.
  • Sustained supplier relationships and conducted business reviews.
  • Analyzed category performance and executed operational improvements.
Key Account SpecialistJan 2016 - Jan 2018
NestléUAE

Guided key commercial accounts across the region, steering retail agreements and strategic partnerships while aligning cross-functional teams for channel execution and shopper data analysis.

  • Executed annual commercial negotiations and retail agreements with major partners.
  • Developed joint business plans through shopper insights and market data analysis.
  • Improved shelf execution and product visibility across key retail outlets.
Field Sales RepresentativeJan 2015 - Jan 2016
NestléUAE
  • Executed trade marketing promotions and in-store displays to expand product penetration within retail outlets.
  • Implemented Perfect Store standards across assigned territory to improve product availability and distribution.
HR CoordinatorJan 2013 - Jan 2015
NestléUAE
  • Coordinated recruitment workflows and onboarding procedures for new hires.
  • Processed payroll records and maintained employee data bases.
Assistant Brand ManagerJan 2013 - Present
Matteograssi ItaliaUAE
  • Conducted market research and competitor analysis to support commercial strategy.
  • Coordinated supplier communications and documentation.
Commercial & Retail Integration Manager - Format DevelopmentJan 2021 - Present
Oversee commercial performance across 120+ service stationsdriving ongoing sales improvement.
  • Rolled out standardized retail formats across 45 locations.
  • Integrated digital convenience and delivery solutions across the network.

Education

Bachelor of Business AdministrationJan 2012
American University in Dubai
  • UAE

Languages

Arabic · Native

English · Fluent